How to overcome fear, resistance to change

Uncertainty is one cause of fear and people resist strategic change. As the strategic planning team formulates its strategy, factor in how to overcome this barrier. Top down support is critical and a compelling vision is necessary. This is one of the most discussed topics in my seminars.

	Point out the results if there is no change; present hard data to support the need for change, talk dollars and cents
	Create a learning environment, make it part of the culture
	Understand and communicate, communicate: the why, the benefits of the change, what is in it for me (WIIFM)
	Delegate ownership of the change process
	Make sure you have the right people involved
	Rewards and recognition - tied to the purpose of the organization
	Uncover and address key concerns in advance
	Involve those affected by the change and value their inputs
	Lead by example
	Use external resources with reputation; bring in new people for new ideas/questions
	Decrease, mitigate the risk of change, i.e. do not shoot the risk taker, some failure is expected
	Focus senior management training on change methods
	Bring in outside experts